E-mail recovery FAQ
The Most Necessary Things you should learn before recovering your emails
- What is the best way to use the Email Recovery?
- The main rule for lost email recovery.
- How can I be sure the data recovery will not damage my lost data?
- What else can I do to improve recovery results?
Email Recovery scan modes overview
- What is the difference between SoftAmbulance Email Recovery products?
- Tell me more about each wizard mode of your Email Recovery.
- The scan is very slow, is there a way to increase the speed?
- Let me know about differences of Fast Scan and Full Scan modes of drive scan wizard.
When there are problems with Hard Drive
- How can I scan the drive if it even does not shown in your product?
- Your product does not display the partition I need to scan, but it shows the Physical drive available.
- I've complete the scan, but some messages are missing. How can I get them?
- Can your product assist me in recovering data from RAID?
First aid for possible problems
- What should I do if Email Recovery stops responding?
- Where can I change my swap file settings?
- I've found my messages, but I can't open the attachments — the program says that the format is incorrect, or the recovered files are damaged.
I want to be sure the product will work for me
- The product is stated as free to evaluate, but I can't recover any message to test it, it asks me to buy the license to be able to save my data.
- I've completed the scan, found and preview the messages I need successfully. Now I'm going to purchase the full version. Will I be able to use the current scan results, or do I need to repeat the scan with full product?
- Can you give me the guarantee for successful recovery if I've seen message topic, from and to fields and correct number of attachments?
- I've seen the HEX preview for my attachment, what is my guarantees?
- I cannot preview the attachment with your software, it was stored in rare file format not supported by your preview. I want to know about my guarantees in this case.
- Is there a week or month money-back?
- Can you please give me free one-day trial license? I want to test your product.
- I'm afraid that even if I've seen the correct preview for the attachment, the file may be recovered incorrectly.
- I don't see the correct and full preview for the message or for the attachment. Do I have the guarantee for successful recovery?