Frequently Asked Questions
about SoftAmbulance for Outlook Express

Contents

Succcessful recovery for Outlook Express

• How to recover lost data in Outlook Express or Vista Mail?


• How to protect my drive from loss during data recovery?


• How can I be sure I will not damage my lost messages with your product?


• My drive is connected by USB adapter, is it a problem?

Outlook Express recovery scan modes overview

• What is the difference between SoftAmbulance email recovery products?


• What's the difference between Repair damaged database mode and Recover email after a disk crash?


• How can I increase the speed of scanning?


• What's the difference between Fast Scan and Full Scan modes? Which to use in my case?

Common drive problems

• My drive is not available to scan in your product.


• I want to scan my local partitions but it's not available in your product, but I can see the physical drive.


• After scan is completed, I can't find some messages. How can I recover them?


• Is it possible to recover emails stored on RAID drive?

SoftAmbulance for Outlook Express general issues

• SoftAmbulance for Outlook Express freezes during scan.


• How can I set up custom swap file size?


• I can't open the recovered attachments — it says it's incorrect, the recovered files are damaged.

How to test SoftAmbulance for Outlook Express before to pay

• When I want to recover anything to test the product, it asks me for license key.


• I've complete the scan, found and previewed my messages. Will I need to repeat the scan when I purchase the full version?


• What if I can see the message metadata (topic, date, from and to fields), but no preview for message and/or attachment?


• The preview for my message or attachment is not how it should look like, it contains strange letters and numbers.


• My file format is not supported by your preview viewer.


• Is there a money-back for the product offered?


• Can I have free one-time-use trial license for the test purposes?


• I'm afraid my files will not be recovered correctly even when I've seen the correct and full preview.


• The previews are not available, how can I obtain the guarantee for successful recovery?

SoftAmbulance for Outlook Express support service questions

• How often do you answer customer messages?


• What is Priority Support service?


• Sounds good, I want to order Priority Support.


• What is your phone number?


• How can I help you resolve my problems with the product as fast as possible.


• How can I make a screenshot?

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