Photo and video recovery tips Why should I use Photo Undelete instead of SoftAmbulance Uneraser? What is the best way to use the Photo Undelete product? What should I do to protect my pictures from further damage? Are my lost pictures and videos protected during recovery? What else can help me in recovery procedure? How to recover pictures and videos from Hard Drive I can't see my drive in SoftAmbulance Photo Undelete. What if I don't see the partition I need to scan, but I can see physical device with your product? I've complete the scan, but I can't find some pictures and videos. Does Photo Undelete support picture and video recovery from RAID? Possible difficulties with Photo Undelete Photo Undelete stops responding in the middle of the scan. How can I increase my swap file size? Scanning with Recovery Snapshot for better recovery results. What's the difference between Full Scan and Fast Scan? I want to test the photo undelete before purchase How can I test the product before purchase? Is it possible to unlock the trial version with license key? I don't want to scan the drive again with the full version. My picture and video files are of rare file format. How can I preview them? Is there a two-week money-back? I need a temporary key to test the product before to pay. Is is possible that the correctly previewed file will not be recovered? When I try to preview my file, I see your company logo and the message “Preview Error”. Photo Undelete support service questions I've sent you a message, when will I get a reply? What is Priority Support? How to order the Priority Support Service? Is there any support phone number? How should I write the initial support request by email? How to create a screenshot?