Frequently Asked Questions
about SoftAmbulance Uneraser

File recovery tips

• What is the best way to use the File Uneraser product?


• What should I do to keep my data recoverable?


• Is it possible to damage my lost files during recovery?


• Is there any other hints that could help me in recovery?


• What's the best way to recover my lost emails?


• How can I recover my pictures and videos with the best results?

How to recover hard drive

• I can't see my drive in your product.


• I can't see the partition I want to scan neither in Windows, nor in your product, by I can see a hard drive available in File Uneraser.


• I've complete the scan, but some files are missing. What should I try to recover them?


• Does your product support recovery from RAID?

Possible difficulties with Uneraser

• How can I increase my swap file size to 4 GB or more?


• In cases you can't open recovered files or even can't find them to recover.


• What's the difference between Full Scan and Fast Scan?

I want to test your product before purchase to make sure it will help

• You've said the product is free to try, but I can't try it – it asks me to buy the license before to save.


• I've found what I need with free trial version. Will I need to repeat the scan with full product once I purchase it?


• I've seen everything about the file: correct file name, Excellent prognosis and good file size. Do I have the guarantee for successful recovery?


• I've seen the prognosis for the file, what is it?


• When I preview the file, I see a pairs of letters and numbers. Like CF A0 98 AB...


• My files is not of common file type and can't be previewed by our product preview system. How can I check it before to pay?


• Is there a 30-days money-back?


• I need 1-day or 1-hour key to test the product before to purchase.


• Is there a chance that the correctly previewed file will not be recovered correctly?


• When I try to preview my file, I see your company logo and the message “Preview Error”.

Support Service Questions

• I've sent you a message, how long does it take to get a reply?


• What's the difference between priority support and regular support.


• How to order the Priority Support? It is not available in your product list.