SoftAmbulance Photo Undelete
Frequently Asked Questions

Photo and video recovery tips

• Why should I use Photo Undelete instead of SoftAmbulance Uneraser?


• What is the best way to use the Photo Undelete product?


• What should I do to protect my pictures from further damage?


• Are my lost pictures and videos protected during recovery?


• What else can help me in recovery procedure?

How to recover pictures and videos from Hard Drive

• I can't see my drive in SoftAmbulance Photo Undelete.


• What if I don't see the partition I need to scan, but I can see physical device with your product?


• I've complete the scan, but I can't find some pictures and videos.


• Does Photo Undelete support picture and video recovery from RAID?

Possible difficulties with Photo Undelete

• Photo Undelete stops responding in the middle of the scan.


• How can I increase my swap file size?


• Scanning with Recovery Snapshot for better recovery results.


• What's the difference between Full Scan and Fast Scan?

I want to test the photo undelete before purchase

• How can I test the product before purchase?


• Is it possible to unlock the trial version with license key? I don't want to scan the drive again with the full version.


• My picture and video files are of rare file format. How can I preview them?


• Is there a two-week money-back?


• I need a temporary key to test the product before to pay.


• Is is possible that the correctly previewed file will not be recovered?


• When I try to preview my file, I see your company logo and the message “Preview Error”.

Photo Undelete support service questions

• I've sent you a message, when will I get a reply?


• What is Priority Support?


• How to order the Priority Support Service?


• Is there any support phone number?


• How should I write the initial support request by email?


• How to create a screenshot?