SoftAmbulance Email Recovery
Frequently Asked Questions

SoftAmbulance FAQ >> E-mail recovery FAQ

E-mail recovery FAQ

The Most Necessary Things you should learn before recovering your emails

• What is the best way to use the Email Recovery?


• The main rule for lost email recovery.


• How can I be sure the data recovery will not damage my lost data?


• What else can I do to improve recovery results?

Email Recovery scan modes overview

• What is the difference between SoftAmbulance Email Recovery products?


• Tell me more about each wizard mode of your Email Recovery.


• The scan is very slow, is there a way to increase the speed?


• Let me know about differences of Fast Scan and Full Scan modes of drive scan wizard.

When there are problems with Hard Drive

• How can I scan the drive if it even does not shown in your product?


• Your product does not display the partition I need to scan, but it shows the Physical drive available.


• I've complete the scan, but some messages are missing. How can I get them?


• Can your product assist me in recovering data from RAID?

First aid for possible problems

• What should I do if Email Recovery stops responding?


• Where can I change my swap file settings?


• I've found my messages, but I can't open the attachments — the program says that the format is incorrect, or the recovered files are damaged.

I want to be sure the product will work for me

• The product is stated as free to evaluate, but I can't recover any message to test it, it asks me to buy the license to be able to save my data.


• I've completed the scan, found and preview the messages I need successfully. Now I'm going to purchase the full version. Will I be able to use the current scan results, or do I need to repeat the scan with full product?


• Can you give me the guarantee for successful recovery if I've seen message topic, from and to fields and correct number of attachments?


• I've seen the HEX preview for my attachment, what is my guarantees?


• I cannot preview the attachment with your software, it was stored in rare file format not supported by your preview. I want to know about my guarantees in this case.


• Is there a week or month money-back?


• Can you please give me free one-day trial license? I want to test your product.


• I'm afraid that even if I've seen the correct preview for the attachment, the file may be recovered incorrectly.


• I don't see the correct and full preview for the message or for the attachment. Do I have the guarantee for successful recovery?

About SoftAmbulance support service

• The Most Necessary Things you should learn before recovering your emails


• Email Recovery scan modes overview


• When there are problems with Hard Drive


• First aid for possible problems


• I want to be sure the product will work for me


• About SoftAmbulance support service