Frequently Asked Questions
about SoftAmbulance Outlook Recovery

SoftAmbulance F.A.Q. >> Outlook Recovery F.A.Q.

Successful Outlook Recovery tips

• How to use Outlook Recovery?


• Do not write anything to the drive where you've lost your data!


• My messages are very important and I should know that I will not damage them during restore process.


• Can I recover the data from the drive connected by USB adapter?

Outlook Recovery scan modes overview

• What is the difference between SoftAmbulance Email Recovery products?


• When should I use Repair damaged database and when Recover email after a disk crash?


• Outlook Recoveryscans very slowly, what can I do?


• What's the difference between Fast Scan and Full Scan modes? Which to use in my case?

Common questions about corrupt drive recovery problems

• I want to recover my messages, but the drive is not available to scan in your software.


• I want to scan drive D: but it's not available in Outlook Recovery. However, I can see the physical drive available.


• After scan is completed, some messages are missing. How can I get them?


• What if I need to recover my email database placed on RAID drive?

Outlook Recovery general questions

• Outlook Recovery freezes during scan.


• How can I change my swap file configuration?


• While everything seems fine with my messages, but I can't open the attachments — the program says that the format is incorrect, or the recovered files are damaged.

How to Test Outlook Recovery before to pay

• When I want to recover anything to test the software, it asks me for license key.


• When I've completed the scan, I've found and preview the messages I need successfully. Will I be able to use the current scan results to recover the messages with the full version, or do I need to repeat the scan?


• Is there the guarantee for successful restore if I can see only message topic, from and to fields, correct number of attachments, but no previews?


• I've seen the HEX preview for my attachment, do I have the guarantee for successful email restoration?


• My attachment format is not supported by your preview viewer.


• Is there any money-back for the software?


• Can I have free one-day trial license? I want to test Outlook Recovery.


• What if the correctly previewed file will not be recovered correctly?


• How can I get guarantee for successful restoration if the preview is not available.

Outlook Recovery support service questions

• When my support request will be answered.


• What is Priority Support service?


• How can I buy Priority Support service?


• What is your Support phone number?


• How can I help you resolve my problem as fast as possible.


• What is a screenshot and how do I do it?