SoftAmbulance > F.A.Q. > How to recover attachments, messages and contacts in Outlook Express

Outlook Express Recovery general issues

Question: Outlook Express Recovery freezes during scan.

Answer: While it's not the common case, we know several possible reasons why Outlook Express Recovery may freeze during scan process. When there is not enough memory, it may be useful to increase swap file size above 4 GB and fix it on selected value. If you're scanning the drive connected via USB adapter, try to connect it to the motherboard directly by SATA or ATA interface, this may increase both speed and scan accuracy. If the size of the device you're scanning is below the free space on other drive, you can try to create the image of it to avoid any possible physical problems of your source drive, this gives the best effect on memory cards or USB Flash Drives. Right-click to the source drive, select Create Recovery Shapshot and specify to save it on your local hard drive, then in the same way mount it and try to scan as usual drive.

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Question: How can I set up custom swap file size?

Answer: You can check the help system or contact your OS support service. Another way is to use google.com: open the browser and type google.com, then type “How to change swap file size in Windows Vista” as example.

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Question: I can't open the recovered attachments — it says it's incorrect, the recovered files are damaged.

Answer: In this case you should try SoftAmbulance Uneraser or SoftAmbulance Partition Doctor. These products recover the files using not only the file system, but also scan of the drive surface for the known file formats. Our system supports more than 200 file formats for direct detection from drive surface. You also will be able to check virtual folder Recovered Files that appears in our product when the scan is completed. Virtual folder Recovered Files contains the files placed there without original names and folder, just sorted by type, found by direct surface scan.

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