How to recover hard drive

Question: I can't see my drive in your product.

Answer: SoftAmbulance uses standard Windows procedures to access local drive storages. Your drive must be present in system as a standard hard drive and must be visible in Drive Management windows. USB, removable devices and HDD partitions should be available in My Computer as a drive with assigned drive letter. If your device is not designed for access via drive letter, our product will not be able to help you access it in such way, and you will need to get the HDD drive or memory card from device or rack and connect it to the PC separately via standard interface or card-reader. If you can't locate your HDD in Drive Management, make sure it's visible in BIOS of your PC, it's possible that the channel with HDD is disabled.

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Question: I can't see the partition I want to scan neither in Windows, nor in your product, by I can see a hard drive available in .

Answer: Your partition is not available, but you still can try to recover your files with . If you want to reconstruct the lost partition, please try SoftAmbulance .

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Question: I've complete the scan, but some files are missing. What should I try to recover them?

Answer: If you've tried Fast Scan, rescan the drive in Full Scan mode. If you didn't check the virtual folder Recovered Files, please check it. If your files are still not found, next your step should be to try more complex solution or the products for selected file formats - for pictures and videos and for email messages. These products have improved algorithms for specific file formats, and may recover more files than in selected cases.

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Question: Does your product support recovery from RAID?

Answer: Our products can not reconstruct RAID disks, but it may help you in case you've just deleted several files, but can access the whole RAID. In this case just scan your RAID as usual drive, find your lost files and try to recover them. If you can't access your RAID via My Computer, our product will be able to help you only if your RAID is level 1. Add single drive from your RAID 1 to the PC in non-RAID mode and try to scan it like usual physical drive, find the partition and recover your files. If you can't access your RAID and it's not RAID-1, please contact us.

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