Outlook Express recovery FAQ: support and service

Live Mail Recovery support service questions

How often do you answer customer messages?
What is Priority Support service?
Sounds good, I want to order Priority Support.
What is your phone number?
How can I help you resolve my problems with the product as fast as possible.
How can I make a screenshot?

Question: How often do you answer customer messages?

Answer: All the customer messages are answered within 3-5 hours, usually faster.

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Question: What is Priority Support service?

Answer: Priority support is an additional support service that can be ordered starting from $39.95 for year. With Priority support service you have confidence that all the possible problems with the product will be resolved by our support engineers with high priority for you. That includes special custom builds of the product if necessary.

Question: Sounds good, I want to order Priority Support.

Answer: You can select the Priority support on the ordering page when you order the product.

If you've ordered the product already without support and want to order it separately, you can contact us about purchasing it.

Question: What is your phone number?

Answer: Sorry, but we didn't offer phone support.

Question: How can I help you resolve my problems with the product as fast as possible.

Answer: You can avoid additional questions by sending us as much as possible details about your situation. Tell us the size and type of the drive you're scanning, the size and type of the files you're trying to recover, if you've seen any error messages – please provide the full texts or even the screenshots. If it's possible, please provide the screenshots of how are you using our product, step-by-step. If possible, add the detailed configuration saved from dxdiag (Start-Run-Dxdiag-Enter).

Question: How can I make a screenshot?

Answer: Screenshot is a copy of your current desktop with all launched applications and their configurations. It can be made by pressing [Print Screen] button which is near F12 and Scroll Lock. Screenshot will give us more details than you can write in your email message.

Press Print Screen button;
Open Microsoft Word or Microsoft Paint;
Perform Edit-Paste;
Save the file;
Attach it to the message and send us.