Successful Live Mail Recovery

Question: How to recover lost data in Outlook Express or Vista Mail?

Answer: If you're using Outlook Express or Vista Mail, and you have lost some important messages, is the perfect solution for your problems. This product can help you recover your email if only the email database is damage and if the drive has been crashed, and you can process fast and quality recovery for your messages with attachments. When you open , you can select the type of recovery wizard depending on your situation, select the folder or drive to scan and let the product perform the scanning. After this you will be able to browse your recovered email folders, check the previews for the messages and attached files. Select the messages you need, click to recover and specify the destination place which can be an Outlook Express folder or a folder on your drive where all the messages will be recovered as separate EMLs. You will be able to import them in Outlook Express or other mail product.

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Question: How to protect my drive from loss during data recovery?

Answer: If you've lost any kind of data on the drive, it's important to keep it safe and unused. All the lost and deleted data is saved in the sectors marked as free, and all new files may be written over your lost files making it unrecoverable anymore. And if it's possible, remove the drive from the system until you're ready for recovery process, as operating system also stores its system volume information on the drive and may cause further damage to your lost emails.

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Question: How can I be sure I will not damage my lost messages with your product?

Answer: When you scan the drive with our product, no any write operation will be performed to the drive or partition. But that's not all, you should not save the recovered messages into the email database if it's stored on the same drive, and do not save EMLs as well to the source partition. You can create another Outlook Express email base on another partition to place there recovered messages, and you also can export the messages to EML files to another drive. After recovery of all messages is done, and there's nothing you can overwrite, you can move the messages into original email bases on the source partition without any risk.

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Question: My drive is connected by USB adapter, is it a problem?

Answer: It is a possible problem. You can use USB adapters for Hard Drives, but it's not recommended, as the adapters can distort read request results on damaged files, which makes successful recovery procedure almost impossible. If the drive is connected by internal SATA or ATA, you can expect higher speeds and more accurate results in email recovery. Also when you're using NAS, if possible, get the drive from the NAS rack and connect it to the motherboard directly.

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