How to Test Outlook Recovery Before to Pay

Question: Outlook Recovery freezes during scan.

Answer: Yes, we do not offer recovery even for a single message if you need to test the product. Instead, we offer you the option to preview all of your found messages and attachments before to pay for the product, without any time or count limit. We support more than 200 file formats for instant preview, so you can check almost all your data before to purchase the product. All you need is to scan your drive or email database, find the messages and start to preview them by select every single message. When you've selected a message, the preview of the message appears below the messages list. Here you also can check all the available attachments. If you will see what you need in the preview — we guarantee 100% successful recovery with full version of the product for what you've seen on the preview. Actually, the preview means that the message or attachment is already recovered successfully, and with the full product you just will be able to export it. Also you should know that the preview may not include all parts of your document. Only complete preview in original resolution without any noise or garbage can guarantee successful recovery.Example of the preview for email along with the attached pictures is below:

If there is no correct preview, it does not mean that the file is not recoverable. It's just possible that there's something in your attachment that is not supported by our internal viewer, but will be fine with your application.

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Question: When I've completed the scan, I've found and preview the messages I need successfully. Will I be able to use the current scan results to recover the messages with the full version, or do I need to repeat the scan with full product?

Answer: Yes, it's not necessary to repeat the scan if you still have your trial version opened with search results displayed. Just select the messages you need to recover, start the recovery procedure and you will be asked for license key, which will unlock the trial version into the full product and save your data.

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Question: Is there the guarantee for successful recovery if I can see only message topic, from and to fields, correct number of attachments, but no previews?

Answer: You can expect good chances for successful recovery, but the guarantee is available only if there is correct and full preview. If you don't want to risk, make sure you can preview your messages and attachments, it may be necessary in some cases to switch the scan mode to Full and wizard to Recover email after a disk crash.

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Question: I've seen the HEX preview for my attachment, do I have the guarantee for successful recovery?

Answer: Please try to switch the preview to native and non-HEX mode. If the normal preview of the attachment is not available, and only HEX is visible, it could be a sign that your attachment file is damaged, as our internal viewer can't display it. We give the guarantee for successful recovery only if you are sure that the HEX preview displayed for your attachment is complete and correct, and if there will be any problem with the file after recovery, we'll try to compare it's HEX preview with the preview displayed by our product before recovery.

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Question: My attachment format is not supported by your preview viewer.

Answer: Sorry, but if there is no preview available by our product, whatever the reason, we don't give the guarantee for successful recovery. You may check the HEX preview of your attachment if you know how it should look like.

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Question: Is there any money-back for the product?

Answer: Sorry, but money-back is not offered. If you want to be sure the product will help you, please check the previews for your files.

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Question: Can I have free one-day trial license? I want to test your product.

Answer: If you want to test our product before to purchase, just use our internal preview viewer and open your messages with attachments right in our product to be sure they are recovered correctly. If your files is not of very rare format, you can be sure it's supported by our preview system. You don't need a limited license key to perform preview test.

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Question: What if the correctly previewed file will not be recovered correctly?

Answer: If you've seen correct and full preview, we give you 100% guarantee for successful recovery. If there will be any problem with recovery, please contact our support service, and our engineers will assist you.

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Question: How can I get guarantee for successful recovery if the preview is not available.

Answer: Sorry, but when there is no correct preview, we do not guarantee successful recovery for the message or attachment. In this case you can scan your drive and recover the attachments with other our products SoftAmbulance File Uneraser or SoftAmbulance Partition Doctor.

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