Partition Doctor FAQ

SoftAmbulance F.A.Q. >> Partition Doctor F.A.Q.

Easy steps and rules of partition recovery

• How to use partition recovery software?


• How to protect my lost files from further damage?


• I'm afraid I can damage my lost files when recovering.


• What else can help me in data recovery?

Data recovery assistance

• I need to scan the drive but it's not listed in your product.


• I can't see my partition in Windows and your product does not display it, but I can see the physical drive available in your product.


• What do I need to do to recover my lost partition?


• I've recovered the partition, but some files are missing. How can I get them?


• I need to recover data from RAID. Can your product assist me?

Possible problems on deleted file recovery

• I've started the scan but after some time Partition Doctor stops responding.


• How can I enlarge my swap file to 4 GB.


• I've found my files, but I can't open them — the program says that the format is incorrect, or the recovered files are damaged, or I just can't find them after I've done all your advices above.

How can I test the data recovery software before pay?

• Partition Doctor is stated as free to evaluate, but I can't recover anything to test it, it direct me to buy the licenses.


• I've completed the scan, found and preview the files I need successfully. Now I'm going to purchase the full version. Will I be able to use the current scan results, or do I need to repeat the scan with full product?


• Can you give me the guarantee for successful recovery if I've seen file name, correct file size and Excellent prognosis.


• What is the prognosis, what is it for?


• I've seen the HEX preview for my file, what is my guarantees?


• I cannot preview my file with your software, as it's rare file format and it is not supported by Partition Doctor. I need the guarantee for successful recovery.


• Is there one-month money-back?


• Please give me free 1-day trial license to test Partition Doctor.


• I'm afraid that even if I've seen the correct preview, the file may be recovered incorrectly.


• I don't see the correct and full preview. Or I can see only product logo instead of preview.

Partition Doctor features and abilities

• Does Partition Doctor work with Vista and Windows 7?


• I am looking for a program that will among other things correct partition table errors.
  Is Partition Doctor competent in such a things?


• Partition Doctor has found 27000+ directories and 200000+ files.
  How many of these are real?


• The demo shows numbers in place of directory names.
  How many of the real files and real directories will I be able to recover?


• My computer is unable to start, can Partition Doctor help me?


• I have recovered my files with SoftAmbulance Partition Doctor but my hard drive still won't boots. What should I do? Is there any chance this hard drive will boot again? Will I need install MS Windows after I'm done?


• Thanks to Partition Doctor I have recovered my data.
  Can you advise me something to keep my data secure?


• I have an error if Partition Doctor tries to recover files from my memory card (USB hard drive, flash disk, etc). What should I do?


• What are *.dsk files?


• I have my NTFS disk corrupted during installation of additional OS.
  Is there any possibility to recover my data?

I want to learn more about your support service.

• How soon will be my request answered?


• You offer Priority Support service. What is it for?


• I want to order Priority Support service. How can I do that?


• I want the phone support. Do you offer it?


• I'm going to contact you and describe you my problem. What should I do to help you resolve the problems ASAP?


• How can I make the screenshot


• Is there any log in your product to provide you more information about my situation?